TERMS AND CONDITIONS
Terms and Conditions
These terms and conditions were last updated on 1st March 2019. Use of our website and the sale and purchase of goods from the website are governed by our terms and conditions as set out below. "We" or "Our" means Moidart Rare Plants and Garden/ Moidart Wholesale Nursery / Moidart Nurseries. "You" or "your" means the person accessing, using or ordering from our website over the Internet.
The descriptions in this catalogue relating to species, varieties, and their characteristics, and information given regarding fitness for any particular purpose (including consumption) or their hardiness etc. are given only for general guidance. We believe that the plants are true to name and free from disease and other defects etc. to the best of our knowledge. However, in accordance with the custom of the plant trade and given we grow plants from seeds and cuttings sourced from small collectors, we give no warranty, express or implied, as to the productiveness or description of any plants we sell, and will not in any way be responsible for the resultant crop.
2. Prices, description and availability of goods
Prices are subject to change without notice and all goods are sold subject to availability. Where goods are temporarily out of stock we will contact you so that you may choose between a refund on the item, having it shipped when it is back in stock or selecting an alternative product. Whilst we take the utmost care to ensure the product descriptions, pictures, information and prices are accurate we do not accept liability for any inaccuracies, errors or omissions. Colours may vary slightly from those shown on the website due to the limitations of internet technology and camera colour quality. Orders are accepted at our sole discretion and we maintain the right to decline orders without giving an explanation.
Please note the plants available on the website are growing in 140mm pots or smaller for shipping purposes. There may be large sizes available for purchase in person at our nursery in Bowral.
We endeavour to send bulbs at flowering size but sometimes this is not possible, we will substitute with multiple bulbs instead of one flowering size bulb to the price equivalent.
3. Payment methods
Secure online payment is currently provided through PayPal. This safe guards both us and you for refunds or deputes etc.
4. Delivery arrangements
We ship to all states of Australia except Tasmania, Western Australia and Northern Territory.
We do not ship internationally.
Plants are shipped only in the cooler months between late March and October*.
You may order at any time.** The plants you have purchased will normally be despatched within 1 week to the delivery address which you supply. Plants are shipped bare rooted*** through Australia Post at a standard rate.
Orders are packed and shipped on Mondays to ensure smallest possible time in transit and usually arrive within 3 days. Plants will be shipped* on receipt of payment.
Additional time should be allowed where payment is made by cheque, as we will not normally despatch goods until the cheque has cleared. Although we like to think we give a good service for most of the year, we hope you will appreciate that despatch of goods during our busy period (August-October inclusive) may take a few extra days.
Plants may also be picked up at the Nursery. Please select the pick-up option at the checkout.
NB. Please be aware that this is a small family run wholesale nursery with only 2 staff members so please be patient - items listed on website were correct at time of inclusion but stock numbers may vary due to sales at the nursery door. For large or commercial orders please contact us to arrange alternative bulk ordering and shipping or to pick up at the nursery.
* dates may vary depending on weather, you will be notified when your order is ready to send.
** orders received between November to march will be held and sent as soon as weather allows or when plants become dormant.
*** Plants are shipped bare rooted wrapped in moist paper, so please ensure you have your garden bed of pot and soil ready to re plant and use Seasol when watering in to help with stress for transferring plants.
5. Cooling-off Period/Cancellation and Refund/ReturnPolicy
All care is taken to see that plants are shipped in good condition when they leave our nursery. Therefore, we don't except returns or offer refunds. Moidart Nurseries is not responsible for the service of Australia Post.
Orders are packed and shipped on Mondays to ensure smallest possible time in transit and usually arrive within 3 days. We do not offer cooling off periods all sales are final.
If you have concerns, please contact us.
6. Trademarks and Copyright
All third-party copyright, trademarks, brand names, product names and titles on this website are acknowledged. This website is protected by copyright and the copyright, trademarks, logos and intellectual property rights for the content of the Moidart Rare Plants and Garden website are the property of Moidart Nurseries. ALL RIGHTS RESERVED. Any use, printing or copying of materials on this website, other than in the course of browsing, selecting products and ordering from us, is strictly prohibited. Any framing of this website is prohibited.
Security is one of our highest priorities and we take every precaution to protect your personal information both online and offline. Information requested when registering or ordering goods (including your credit / debit card details) is encrypted with HTTPS/SSL (Secure Socket Layer), the industry standard encryption software.The Wix Stores checkout process is secured by HTTPS / TLS encryption and it is safe for our customers to purchase from your Wix site.
TLS (Transport Layer Security) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and secure. TLS is the industry standard and is used by millions of websites in the protection of their online transactions with their customers.
Additionally, Wix Stores only works with payment gateways that offer the highest level of security certification (PCI DSS Level 1).
On secure pages, there will also be a reassuring padlock shown in your web browser confirming that SSL encryption is in place and that information being sent from that page is safe. To help us keep your personal information strictly confidential you should keep your password secret. While we use SSL encryption to protect sensitive information online, we also protect your personal details off-line.
8. Privacy Statement
Moidart Nurseries, the owners of this website, has created this privacy statement in order to demonstrate our firm commitment to privacy.
The following discloses our information gathering and dissemination practices for this website:
We use your IP address to help diagnose problems with our server, and to administer our Web site.
Our site uses email and ordering forms for customers to request information, products, and services. We collect visitor's contact information (like their email address, and other information as volunteered). Contact information from these forms may be used to send information about our services to our customers. The customer's contact information is also used to get in touch with the visitor when necessary.
No information derived from this website is distributed to any third party for any reason.
This privacy statement applies solely to information collected through this website.
What type of information do we collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How do we collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
Why do we collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
1. To provide and operate the Services;
2. To provide our Users with ongoing customer assistance and technical support;
3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
5. To comply with any applicable laws and regulations.
How do we store, use, share and disclose your site visitors' personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How do we communicate with your site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.
Registration? do i need to?
Registration is not required to use our website. To speed up future purchases and avoid retyping your details you may register with us and we will store your personal details securely with access protected by a user name and password. We send all new members a welcoming email to verify username and password. When registering you may opt to receive regular newsletters, marketing information, special offers and website updates from us. If you wish to receive these without ordering please register anyway.
How can our site visitors withdraw their consent?
If you don’t want us to process your data anymore or receive promotional, marketing information or special offers, please cancel your membership online or contact us at firstname.lastname@example.org or send us mail to: Moidart Rare Plants and Garden P.O. Box 29 Bowral N.S.W 2576 Australia.
A Cookie is a piece of data containing information about the user which may be stored on the user's hard drive.
Click here to view which cookies are stored on your computer.
Both tracking cookies and IP addresses can be used to analyse trends, administer the website, track user’s movement, and gather broad demographic information. Neither of these are linked to personally identifiable information.
Links to / from 3rd party websites
We are not responsible for and accept no liability for the content or privacy practices of any linked website which is not owned and maintained by us. We encourage our users to be aware when they leave our website and to read the privacy statements of each and every website that collects personally identifiable information.
9.Contacting the Web site
If you have any questions about your dealings with this Web site.
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us
PO Box 29
Moidart Rare Plants and Garden
PO Box 29
02 4861 2600